Waiter Training: Exceeding Expectations (DVD) Service Tips & Techniques to Keep Your Customers Coming Back


Restaurant statistics show that close to 70% of customers return to a restaurant because of how they were treated. There are so many restaurants that serve quality food, yet lack in waiter skills and overall restaurant dining room service. To ensure success, restaurant must offer impeccable service that creates a memorable dining experience, so that customers will return while telling all friends and family. This awesome DVD will help you accomplish this.

View a Sample Video Clip / Total DVD run time: 2+ hrs.

Industry surveys consistently show that service is the number one reason customers return to a restaurant. That means food service professionals must go beyond culinary excellence to ensure success. They must offer exceptional service, the type of service that makes guests feel comfortable, makes dining enjoyable, and creates customer loyalty.

Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back, the CIA’s latest front-of-the-house training DVD, provides a comprehensive lesson in the principles, standards, and practices that define outstanding service. Whether you are a fine-dining, café, casual, or family-style restaurant, your wait staff will benefit from Exceeding Expectations.

Lessons include:

  • Dining Room Guidelines
  • Table Setting and Hospitality Basics
  • Tray Handling
  • Beverage Service
  • Taking Reservations
  • Pre-meal Meeting
  • Seating and Order taking
  • First Course Service and Clearing
  • Entrée Service and De-crumbing
  • Dessert Orders and Check Handling
  • Dining Room Safety
  • Sanitation and Personal Hygiene
  • Bonus features include napkin folds and printable checklist

All CIA Products, CIA Waiter Training DVDs

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